Data ID Systems Credit Terms and Conditions of Sale
* Credit Terms When satisfactory credit has been established, customer agrees to pay when due, according to terms, all invoices and other extension of credit from Data ID Systems. Payments should be made to Data ID Systems at 20 So. Santa Cruz Ave., Suite 319, Los Gatos, CA 95030, or such other place as Data ID Systems may direct. Without reference to the form of security interest in each unit of Product sold hereunder shall remain in Data ID Systems as security until the purchase price (whether or not evidenced by note or otherwise) for such unit is fully paid. The products shall remain personal property, whatever may be the mode of their attachment to realty or other property, until the purchase price is fully paid. Purchaser shall perform all acts which may be necessary to perfect and assure retention of such security interest in Data ID Systems, including but not limited to execution and delivery of security agreement(s), promissory note(s) and or financial statement(s).
Past Due Accounts All accounts past due will be assessed a finance charge at an annual rate of interest plus four percent or, if less, the maximum allowable by law. Liability limited to the invoice value of the materials or its replacement. All returns for credit must be made within 30 days of date invoiced.
Retain Invoice Your invoice serves as dated proof-of-purchase for all warranty purposes. No returns for refund or exchange will be accepted without proof-of-purchase.
Shortage/Damage Claims Please inspect all shipments upon receipt before signing. In case of concealed damage or loss, retain all packaging materials for inspection by the carrier. Any damage, loss, shortage or any other discrepancy with your requested order must be reported to Data ID within 10 days of receipt.
Returns/Exchanges Customers wishing to return merchandise for any reason must first contact our Customer Support Department to request an RMA# which is valid for 30 days. Returns must be shipped to the Seller prepaid. Requests for refund or credit will be limited to 30 days from the invoice date. Merchandise to be returned must be in original, new, condition and be accompanied by all original packaging, documentation and accessories, software must be unopened and kits unassembled. Returns after 30 days, or without complete packaging, etc., will be accepted only for exchange of defective product under the terms of our limited warranty. Seller reserves the right to refuse merchandise or to impose at least a 15% restocking fee for any returns not meeting the above requirements. All returns must be double boxed to avoid damage to merchandise cartons. Without exception, any merchandise returned in only the merchandise cartons will be charged an additional 25% restocking fee.
Defective Items Defective items may be returned for refund or replacement subject to the following restrictions:
  • You must contact us within 10 days and get an RMA#.
  • All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories within 30 days of original invoice date.
  • Software and consumables are non-refundable.
  • Some hardware items may only be returned for replacement and not for refund.
  • Special orders may not be returned.
  • All returns must be shipped freight prepaid.
  • Any returns found to be non-defective are subject to a restocking fee and all non-product related fees (shipping, transaction and insurance) are not refundable.
**Limited Warranty Seller warrants all merchandise against defects in material or workmanship for a period stated by manufacturer from the date of invoice unless otherwise stated. YOUR ONLY REMEDY UNDER THIS LIMITED WARRANTY IS REPAIR OR REPLACEMENT OF ANY ITEM AT NO CHARGE IF SELLER DETERMINES SUCH ITEM IS IN FACT DEFECTIVE. This warranty does not cover damage to any item if, in our opinion, damage has been caused by improper customer assembly or modification, negligence, improper operation, misuse or abuse. SELLER IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST USE OF GOODS AND LOST DATA EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN, EXCEPT ONLY IN CASE OF PERSONAL INJURY WHERE APPLICABLE LAW REQUIRES SUCH LIABILITY. We reserve the right to substitute like items when original product has been discontinued. Title to goods shall remain with seller as security only and until full payment thereof.
  • All orders ship C.O.D. or Credit Card until satisfactory credit is established.
  • All orders ship insured unless customer specifies "no insurance" and thereby assumes all risk of loss or damage.
  • A confirming purchase order or signed order confirmation must be received prior to shipment.
  • Shipping charges and tax as applicable will be added to the final invoice.
  • Pricing and availability are subject to change without notice.
Phone 408-354-7733 | Fax 408-354-9533 | email
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